Frequently Asked Questions

Don't see your questions below?  Call us at (816) 756-5839, and we will be happy to answer your questions.


What is the philosophy of Midtown Family Medicine?

Midtown Family Medicine opened its doors in the summer of 2009.  Our commitment is to provide you, the patient, with focused, compassionate, professional medical guidance.  While we strive to address your health concerns, we will also assist you in creating a long range plan to ensure that you have the tools and knowledge so that you can pursue your healthiest and happiest you.


When is Midtown Family Medicine open to see patients?

Our doors are open to patients, Monday through Friday, from 8am to 5pm.  We ask that you please call in advance to schedule an appointment at (816) 756-5839.  We will do our best to schedule your appointment within 24 hours of your call.


What if I can’t make my appointment?

Please call us as soon as you can to let us know that you cannot make it and to reschedule or cancel your appointment, so that we may open the appointment for others who also need to see their provider.


Who staffs Midtown Family Medicine?

Midtown Family Medicine brings a wealth of expertise to our practice.  Dr. Gary Thompson has over 30 years of family medicine experience in the greater Kansas City area.  Our nurse practitioners; Peggy (Margaret) Schmidtlein, Mary Lynn Martin and Sydney Sigler have a combined 65 years of medical experience. 


Susan Diebold serves as operations and office manager, overseeing the day to day management and implementing the long range vision of our practice.  Our nursing squad, Cathy, Christian, and Ebony, have worked in nursing for a combined total of over 70 years.  Their empathy and sensitivity to the needs of our patients ensure that you receive the respect and attention you deserve, whether it’s during your visit, or with follow up questions or problems after your visit.  Our administrative staff brings their talents and enthusiasm to the overall operations of Midtown Family Medicine.  As a team, we are committed to provide our patients with the support and quality healthcare delivery you expect.


Does Midtown Family Medicine provide referrals?

Working with your Midtown Family Medicine provider, we are happy to provide appropriate referrals.


What types of insurance do you take? What if I don’t have insurance or can’t pay my bill?

We accept a wide variety of both public and private insurance providers.  Please visit our Payment Options webpage to learn more. 


What should I bring to my appointment?

When you visit, we ask that you bring with you:

·         A photo form of identification

·         Your insurance or medical card

·         Any medical reports or information you think is important to your visit

·         A comprehensive list of your prescriptions, including the name of each medication, the frequency in which you take it, how many you take each time and its dosage

·         A list of any physicians or medical professionals you have seen within the past year

·         Any other information you believe will be helpful during your visit.


What if I have an emergency and Midtown Family Medicine’s office is not open?

Our providers are on call, weekends, evenings and holidays. If you have an emergency and must speak with a Midtown Family Medicine provider, please call our office at (816) 756-5839 and our message answering system prompts will guide you to speak with a Midtown Family Medicine provider.  We will be happy to assist you. If you are experiencing a medical emergency, please call 911 or go to your nearest hospital’s Emergency Department.


What is a nurse practitioner?

Nurse practitioners are Advance Practiced Nurses who can provide care to patients throughout the patient’s life.  He or she is a registered nurse with graduate education in nursing.  While a nurse practitioner is supervised by a physician, he or she can provide physical examinations, diagnosis and treatment.  They have extensive medical training so they are well prepared to serve the patient, be it analyzing X-rays or blood work, assisting with pain management, prescribing medications or dealing with complex health issues.


I need my prescription refilled.  What should I do?

To refill an existing prescription, you can call your pharmacy and provide them with your prescription detail for the quickest refill.  If necessary, the pharmacy will contact Midtown Family Medicine to receive authorization for your refill.  If you have any questions about your medications, we encourage you to contact us directly and our staff will do our best to assist you.


What is EMR?

EMR stands for Electronic Medical Records, computerized medical records.  Midtown Family Medicine has gone paperless!  Using the Greenway technology, we have created a customized, patient-focused electronic recording system which allows us to expedite how we record your information, generate more efficient data and streamline our processes.  EMR ensures quality data recording in less time, and more time to focus on YOU, the patient.  Working carefully with our IT support and Greenway Technologies backup, we work cautiously and constantly to protect your medical and personal data, with the highest security protections available.


What is a Patient Centered Medical Home?

A Patient Centered Medical Home, also known as PCMH, is a dedicated partnership between your Midtown Family Medicine provider and you, our patient.  Working with you and your loved ones, we promise to guide you to determine your current health status, establish reasonable goals, and create the best path to getting you there.  Midtown Family Medicine serves as your centralized setting to facilitate that you receive the necessary care when you need it, in a manner that meets your values and you can understand.


The PCMH concept was launched through a combined effort of the American Academy of Family Physicians, the American Academy of Family Physicians Foundation, the American Board of Family Practice, the Association of Departments of Family Medicine, the Association of Family Practice Residency Directors, the North American Primary Care Research Group, and the Society of Teachers of Family Medicine.  This collaboration went on to establish standards of care that each PCMH must attain, establishing the Joint Principles of the Patient Centered Medical Home.


Patient Centered Medical Home

Midtown Family Medicine is on the road to becoming your Patient Centered Medical Home.  To learn more about how our status as a Patient Centered Medical Home will benefit you, please visit our Patient Centered Medical Home webpage, by clicking here.